HEIDENHAIN ND 1400 - Manual (Page 159)

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11
Problem Solving
Chapter 11:
Problem Solving
The development of the QC-330 was based on an installed base of more than 50,000 Metronics Quadra-
Chek products. Years of continuous product improvement have resulted in an extremely reliable QC-330
product with few, if any problems. Problems experienced with the QC-330 are likely to be the result of
printer or cable incompatibilities, instrument configuration or setup errors, encoder incompatibilities or
malfunctions or setup and calibration issues.
The steps recommended for initial troubleshooting are shown below. These are typically the same initial
steps that would be taken by a distributor or factory product support technician.
Since most problems experienced in the field will have simple causes, and equally simple solutions, sub-
stantial time and expense can be saved by performing some straightforward evaluations of probe calibra-
tion, configuration settings and hardware connections prior to calling the distributor for assistance.
As you’re troubleshooting, list the steps that you use to identify and solve your problem. Should problems
persist in spite of your efforts, gather the product information listed at the end of this chapter, and your list
of troubleshooting steps, and then contact your distributor for assistance.
NOTE
Confirm that the essential setup steps described in Chapter 10: Setup have been per-
formed before troubleshooting or requesting assistance.
Power LCD screen Axis encoders Touch probe Printing & sending
data