Eneo iNEX Client - Manual (Page 158)

iNEX Standard
153
Camera Settings
 Focus: The focus settings for night might be different from the settings from day. Check and adjust
the focus to be optimized for both day and night.
 BLC: If the camera has an automatic backlight feature, disable the feature.
 Shutter Speed Control: If the camera has a slow shutter feature where the shutter speed is automatically
reduced at night, disable the feature.
Troubleshooting
Problem Possible Solution
Login fails indicating no
server running.  Click the button in the login screen and check that information about
the administration server is set up correctly.
Monitoring is not available.
 Check that devices have been added to a device group.
 Check that you have authority for monitoring.
The connection was released
during monitoring and the
Client system repeats
reconnecting.
 Check the device status and the network connections for the device and
iNEX system.
 Check that the streaming service is running. When the streaming service
is not running, monitoring is still available but it is restricted to fewer
users based on the maximum number of simultaneous connections
supported by the device.
No live video.
 Check the camera connections in the device.
 Video display might lag because of system or network congestion.
Two-way audio
communication is not
available.
 Check the speaker and microphone connections in the device and the
iNEX system.
 Check the audio input and output settings of the device.
 Two-way audio communication is one-to-one communication. If the
device is already in audio communication with another system, try again
when the other audio communication is disconnected.
Recording is not available.
 Check that storage is allocated and a recording schedule is set up.
 Check the device registration information. The recording function is
supported only for a device registered as admin user.
 Check the recording status of the device. If the same device is registered
on another recording service which is registered on another administration
service, only the first recording server that is connected to the device
records video. Once a recording service connects to the device, other
recording servers will not record video from the device unless connection
of the first recording service is released. To record video in the current
recording server, delete the device registration or disable the device in the
administration service on which the other recording service is registered
by editing the device information.
Recording OSD is not
displayed.
 The recording OSD might be displayed later or for longer than the
scheduled time because of the recording delays caused by system
congestion.
A WIBU-Key is not
recognized.
 Disconnect the WIBU-Key from the current USB port and connect it
to other USB ports. The problem might occur when you try to connect
other USB devices to the same administration server as the WIBU-Key
is connected.