Verilink WANsuite 5650 (34-00314.E) Product Manual - Manual (Page 11)

P r e f a c e xi
If these toll-free numbers are not supported in your dialing area, you may call
Verilink by direct dialing 1-256-327-2001.
E-mail
You can request sales and marketing information or pose a technical support
question about your Verilink product by contacting us at the e-mail addresses
provided below. Verilink will respond to e-mailed requests for support during
regular business hours (8
A . M .–5 P . M . CST, Monday–Friday).
•
Sales and Marketing: [email protected]
• Technical Support: [email protected]
Internet
Access the latest networking information on Verilink’s Internet Web site by
entering our URL into your Internet browser:
http://www.verilink.com/
This service features information about Verilink products, customer service,
technical support, latest news releases, and more.
Returning a Unit to Verilink
If for any reason the Buyer must return a Verilink product, it must be returned
to the factory, shipping prepaid, and packaged to the best commercial standard
for electronic equipment. Verilink will pay shipping charges for delivery on
return. The Buyer is responsible for mode and cost of shipment to Verilink.
The Buyer must have a Return Material Authorization (RMA) number marked
on the shipping package. Products sent to Verilink without RMA numbers will
be returned to the sender, unopened, at the sender's expense.
A product sent directly to Verilink for repair must first be assigned a Return
Material Authorization (RMA) number. The Buyer may obtain an RMA
number by calling the Verilink Customer Service Center at 1.800.926.0085,
extension 2282 or 2322. When calling Verilink for an RMA, the Buyer
should have the following information available:
•
Model number and serial number for each unit
•
Reason for return and symptoms of problem
•
Purchase order number
•
Name and phone number of person to contact if Verilink has questions
about the unit(s).
A return address will be provided at the time the RMA number is issued. The
standard delivery method for return shipments is Standard Ground for
domestic returns and International Economy for international returns (unless
otherwise specified).