Comtech EF Data CMR-8500 Manual - Manual (Page 11)

Preface
Customer Support
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2433 or 480.333.4357 (Customer Support Desk)
480.282.2850 (After Hours Support)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
• Contact
the Comtech EF Data Customer Support Department. Be prepared to supply the
Customer Support representative with the model number, serial number, and a description
of the problem.
• Request
a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support representative.
• Pack
the product in its original shipping carton/packaging to ensure that the product is not
damaged during shipping.
• Ship
the product back to Comtech EF Data. (Shipping charges should be prepaid.)
For Online Customer Support:
An RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at
www.comtechefdata.com/support.asp :
• Click
on “Return Material Authorization” for detailed instructions on our return
procedures.
• Click
on the “RMA Request Form” hyperlink, then fill out the form completely before
sending.
• Send e-mail
to the Customer Support Department at [email protected] .
For information regarding this product’s warranty policy, refer to the Warranty Policy , p. xi.
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