AMETEK SLM Series Rev B - Manual (Page 9)

Product Family: SLM-Series AC/DC Electronic Load
Warranty Period: One (1) Year
WARRANTY TERMS
Xantrex provides this written warranty covering the Product stated above, and if the
Buyer discovers and notifies Xantrex in writing of any defect in material or workmanship
within the applicable warranty period stated above, then Xantrex may, at its option:
repair or replace the Product; or issue a credit note for the defective Product; or provide
the Buyer with replacement parts for the Product.
The Buyer will, at its expense, return the defective Product or parts thereof to Xantrex in
accordance with the return procedure specified below. Xantrex will, at its expense,
deliver the repaired or replaced Product or parts to the Buyer. Any warranty of Xantrex
will not apply if the Buyer is in default under the Purchase Order Agreement or where
the Product or any part thereof:
• is damaged by misuse, accident, negligence or failure to maintain the same as
specified or required by Xantrex;
• is damaged by modifications, alterations or attachments thereto which are not
authorized by Xantrex;
• is installed or operated contrary to the instructions of Xantrex;
• is opened, modified or disassembled in any way without Xantrex’s consent; or
• is used in combination with items, articles or materials not authorized by Xantrex.
The Buyer may not assert any claim that the Products are not in conformity with any
warranty until the Buyer has made all payments to Xantrex provided for in the Purchase
Order Agreement.
PRODUCT RETURN PROCEDURE
1. Request a Return Material Authorization (RMA) number from the repair facility (must be
done in the country in which it was purchased):
• In the USA, contact the Xantrex Repair Department prior to the return of the
product to Xantrex for repair:
Telephone: 800-733-5427, ext. 2295 or ext. 2463 (toll free North America)
858-450-0085, ext. 2295 or ext. 2463 (direct)
• Outside the United States, contact the nearest Authorized Service Center
(ASC). A full listing can be found either through your local distributor or our
website, www.programmablepower.com, by clicking Support and going to the
Service Centers tab.
2. When requesting an RMA, have the following information ready:
• Model number
•
Serial number
• Description of the problem
NOTE: Unauthorized returns will not be accepted and will be returned at the
shipper’s expense.
NOTE:
A returned product found upon inspection by Xantrex, to be in specification is
subject to an evaluation fee and applicable freight charges.
WA-1