Parr Instrument 6100 - Manual (Page 70)

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Technical Service
P a r r I n s t r u m e n t C o m p a n y 68
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PPendix
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Technical Service
Contact Technical Service
Should you need assistance in the operation or
service of your instrument, please contact the
Technical Service Department.
Telephone: (309) 762-7716
Toll Free: 1-800-872-7720
Fax: (309) 762-9453
E-mail: [email protected]
Any correspondence must include the following
basic information:
1. The model and serial # of the instrument.
2. Software version(s) shown on the “Software and
Hardware Information” page.
When calling by phone, it is helpful if the person is
close to the instrument in order to implement any
changes recommended by the Technical Service
Department.
Return for Repair
To return the instrument for repair, please call
the Technical Service Department for shipping
instructions and a RETURN AUTHORIZATION
NUMBER. This number must be clearly shown
on the outside of the shipping carton in order to
expedite the repair process.
If you have not saved the original carton and traps,
please request an A1341DD packaging return kit.
We prefer the calorimeter to be shipped in our
cartons and traps to prevent shipping damage.
Ship repair to:
Parr Instrument Company
Attn: Service Department
RMA # XXXX
211- 53rd Street
Moline, Illinois 61265