Cabletron Systems STS16-20R - Manual (Page 235)

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Getting in Touch with Technical Support SmartStack STS16-20D/STS16-20R Token Ring Switches Installation and User Guide
11. Getting in Touch with Technical Support
For additional support related to this device or document, contact Cabletron
Systems using one of the following methods:
Before calling Cabletron Systems, have the following information ready:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g.,
changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems products in
the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.cabletron.com/
Phone (603) 332-9400
Internet mail [email protected]
FTP ftp://ftp.cabletron.com/
Login anonymous
Password your email address
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address:
[email protected]
Make sure to include the document Part Number in the email message.