Getting help for kofax products – Kofax SupplierExpress User Manual
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SupplierExpress Administrator's Guide
Getting Help for Kofax Products
Kofax regularly updates the Kofax Support site with the latest information about Kofax
products.
To access some resources, you must have a valid Support Agreement with an authorized
Kofax Reseller/Partner or with Kofax directly.
▪ Access to product knowledge bases
Click CAPTURE: SUPPORT KNOWLEDGE.
▪ Access to the Kofax Customer Portal (for eligible customers)
Click CAPTURE: SUPPORT INTERACTIONS and log in.
To optimize your use of the portal, go to the Kofax Customer Portal login page and
click the link to open the Guide to the Kofax Support Portal. The guide describes how to
access the portal, what to do before contacting the support team, how to open a new
case or view an open case, and what information to collect before opening a case.
▪ Product information and release news
Click Product and select a product name and version.
▪ Downloadable product documentation
Click Documentation and select a product name and version.
▪ Access to support tools
Click Tools and select the tool to use.
▪ Information about the support commitment for Kofax products
Click Options and select Kofax Support Commitment.
Use these tools to find answers to questions that you have, to learn about new functionality,
and to research possible solutions to current issues.