Welch Allyn Connex Vital Signs Monitor PMP Tab Instructions - Quick Reference Guide - Manual (Page 8)

If the selected device is online, your license activates immediately. If the selected device is not
online, the license activates for later installation to the device and a license installation action is
available on your work list.
If there is any error in the activation process, confirm that you entered the correct authorization
code, check your internet connection, and try again. If you cannot clear the problem, contact
Welch Allyn Technical Support for assistance.
Device recovery
In an unlikely event, a supported device may fail and is unable to boot its operating firmware.
Reasons for such a failure may include device memory errors or an interrupted device upgrade,
among other possible causes. If this happens the device may display on your device list as a
“Platform Bootloader” device.
Welch Allyn Service Tool includes a plug-in for the Platform Bootloader device. The plug-in allows
a Welch Allyn service technician to attempt device recovery by reinstalling the device firmware.
Contact Welch Allyn Technical Support for assistance if device recovery is needed.
4 Managed devices