Elecraft KRC2 Manual User Manual
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Customer Service Information
Technical Assistance
If you have difficulty with kit construction, operation, or troubleshooting, we’re here to help. You
may be able to save time by first consulting our web site,
www.elecraft.com
, or by posting your
question on our e-mail forum,
. Telephone assistance is available
from 9 A.M. to 5 P.M. Pacific time (weekdays) at 831-662-8345. Via e-mail, use
for support and
to request replacement parts. Please use
e-mail when possible; this gives us a written record of the details of your problem.
Repair Service
If necessary, you may return your completed kit to us for repair. Contact Elecraft before mailing
your kit to obtain current information on repair fees. (Kits that have been soldered using acid core
solder, water-soluble flux solder, or other corrosive or conductive fluxes or solvents cannot be
accepted for repair.) The following information should be provided to expedite repair:
your name, address, and
phone number; your e-mail
address (if applicable); and
a complete description of
the problem.
Shipping: First, seal the
unit in a plastic bag to
protect the finish from dust
and abrasion. Use a sturdy
packing carton with 3" or
more of foam or shredded
paper on all sides. Seal the
package with reinforced
tape. (Neither Elecraft nor
the carrier will accept
liability for damage due to
improper packaging.)
Cover the "to" address label
with clear tape so it will be
weatherproof. Finally, call
or send e-mail to obtain the
proper shipping address.