Basic printer problems, Display problems, Printing problems – Dell 5100cn Color Laser Printer User Manual

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Basic Printer Problems

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each the following:

If a message displays on the operator panel, see "

The printer power cable is plugged into the printer and a properly grounded electrical outlet.

The printer power is on.

The electrical outlet is not turned off at any switch or breaker.

Other electrical equipment plugged into the outlet is working.

All options are properly installed.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then

turn on the printer. This often fixes the problem.

NOTICE:

If an error message appears, see "

Display Problems

Problem

Action

Operator panel displays only

diamonds or is blank.

· Turn off the printer, wait for 10 seconds, and turn on the printer.
· Self Test Message appears on the operator panel. When the test is completed,

Ready to Print

is displayed.

Menu settings changed from the

operator panel have no effect.

Settings in the software program, the printer driver, or the printer utilities are

overriding the settings made on the operator panel.
· Change the menu settings from the printer driver, the printer utilities, or the

software program instead of the operator panel.

Printing Problems

Problem

Action

Job did not print or incorrect

characters printed.

Make sure Ready to Print appears on the operator panel before you send a job to

print. Press Menu to return to Ready to Print.

Make sure print media is loaded in the printer. Press Menu to return to Ready to
Print

Verify the printer is using the correct page-description language (PDL).

Verify that you are using the correct printer driver.