Amico Falcon Combo Arm - Manual (Page 37)

www.amico.com 37
SECTION 5: Troubleshooting, Maintenance,
Product Classification
Troubleshooting
Symptom Possible cause Solution
- Too easy or too difficult to tilt the monitor up
and down - Excessively loosened or tightened hardware.
- Weight of the monitor is not compatible with
the arm Please see “MONITOR TILT” section of the
manual (See Pg 29 ) or use an arm with a
compatible weight rating
- Too easy or too difficult to utilize the portrait
landscape feature - Damaged hardware. Please contact Amico Accessories.
- Too easy or too difficult to rotate the monitor
at the head left and right - Excessively loosened or tightened hardware.
- Damaged hardware. Please see “ROTATION (Monitor Head)” section
of the manual (See Pg 29)
- The entire IT station is rocking slightly when
in use. - Loosened/ damaged hardware Perform preventive maintenance. Check all
screws are secured, or please contact Amico
Accessories.
- The monitor head is not secure, it is
wobbling or loose when using the portrait
landscape adjustment - Damaged head Monitor head needs to be replaced. Please
contact Amico Accessories.
- AHM arm moves up and down with difficulty,
DO NOT FORCE - Height locking lever is not released Loosen the height locking lever (See Pg 25)
- Popping sound when moving the AHM arm
up and down - Damaged gas bracket Please contact Amico Accessories
- Length of the extension arm is at an angle
- Extension arm is not secure or it is rocking
slightly - Damaged extension arm
- Weight of the monitor exceeds the load
rating Please contact Amico Accessories
- AHM arm lifts up too rapidly w/o the
monitor.
- AHM arm is too difficult to maneuver w/ the
monitor.
- AHM arm falls to the lowest position on its
own w/ monitor. - Counterbalance is not adjusted properly for
devices
- Height locking lever is not tightened
properly Tighten Height Locking Lever (See Pg 25)
Please see “counterbalance” section of the
manual(See pg 26)
- Oil is leaking from the gas spring, light
yellow in colour - Damaged gas spring Gas spring needs to be replaced. Please
contact Amico Accessories.
- Irregular swiveling or rotation of keyboard
- Swivel post rotation is difficult - Excessively loosened or tightened hardware.
- Damaged hardware. Please contact Amico Accessories
- Excessive Gapping or angling at joints of arm - Damaged Hardware
- Equipment is too heavy
- Physical Damage
Check device mounted for weight
compatibility. If problem persists contact
Amico Accessories
- Keyboard tray does not go up and/or cannot
stay up. - Loosened/ damaged hardware Check for damage at the hinge of the
keyboard tray, or contact Amico Accessories.
- IT station slides down to the bottom of the
channel unprovoked. - Damaged Rail
- Damaged Adapter Ensure all set screws securing the adapter to
the rail are tight. Check rail and adapter for
damage, and replace as necessary.
- Squeaks when rotating parts of the IT station - Lack of Grease Add clear grease to working joints
- Monitor drifts down/AHM drifts down - Damaged or incorrect Gas spring in AHM/
Swivel post Please contact Amico Accessories
If the above solutions do not solve your symptoms or you are in need of parts/hardware, please contact Amico
Accessories, 1-877-264-2697