Warranty services – E-flite Advance 25e User Manual
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E-flite Advance 25e ARF Assembly Manual
DAMAGE LIMITS
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS
OF PROFITS OR PRODUCTION OR COMMERCIAL
LOSS IN ANY WAY CONNECTED WITH THE
PRODUCT, WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT
LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any
resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared
to accept the liability associated with the use of
this Product, you are advised to return this Product
immediately in new and unused condition to the place
of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
Warranty Services
QUESTIONS, ASSISTANCE, AND REpAIRS
Your local hobby store and/or place of purchase
cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our
website at www.horizonhobby.com.
INSpECTION OR REpAIRS
If this Product needs to be inspected or repaired,
please use the Horizon Online Repair Request
submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization
(RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may
be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at
our facility. An Online Repair Request is available at
www.horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not have internet
access, please contact Horizon Product Support to
obtain a RMA number along with instructions for
submitting your product for repair. When calling
Horizon, you will be asked to provide your complete
name, street address, email address and phone
number where you can be reached during business
hours. When sending product into Horizon, please
include your RMA number, a list of the included items,
and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to horizon. If
you have any issue with a battery, please
contact the appropriate horizon product
Support office.
WARRANTy INSpECTION AND REpAIRS
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be repaired or replaced free of
charge. Repair or replacement decisions are at the sole
discretion of Horizon.
NON-WARRANTy REpAIRS
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair
without notification. Repair estimates are available
upon request. You must include this request with your
repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders
and cashiers checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting
any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on
our website under the Repairs tab.
UNITED STATES
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233