Sensaphone 1800 - Manual (Page 131)

Appendix H: Repair Instructions
129
APPENDIX H: Returning Your 1800 for Repair
In the event that the 1800 does not function properly, we suggest
that you do the following:
1. Record your observations regarding the 1800’s malfunction.
2. Call Sensaphone Technical Support toll-free at 1-877-373-2700
or e-mail [email protected] prior to sending the unit
to Sensaphone for repair. Our product support specialists are
able to diagnose and correct many unit setup and programming
problems over the phone.
If the unit must be sent to Phonetics, Inc. for Servicing, please do
the following:
1. Turn the power switch Off, disconnect all wiring and unplug the
unit.
2. Carefully pack the unit to avoid damage in transit. Use the
original container (if available) or a sturdy shipping box.
3. To avoid shipping delays, you must include the following
information:
a) Your name, address and telephone number.
b) A note explaining the problem.
4. Ship your package to the address below:
SERVICE DEPARTMENT
Phonetics, Inc.
901 Tryens Road
Aston, PA 19014
5. Ship prepaid and insured via UPS or US Mail to ensure a
traceable shipment with recourse for damage or replacement.