Apple Macintosh Performa 5400 Series - Manual (Page 84)

Solving printer problems
The following suggestions should work for all printers. (Note: Also refer to
the manual that came with the printer.)
m Make sure that the printer driver for your printer is turned on in the
Extensions Manager control panel (in the Control Panels folder in the
Apple [K] menu). To find out the name of the printer driver—for example,
LaserWriter—refer to the documentation that came with your printer. The
printer driver should appear in the Extensions list and have a checkmark
beside it. (Click to put a checkmark beside it, and then restart your
computer.)
m Check your printer settings in the Chooser (in the Apple [K] menu),
making sure you have selected the correct printer. If you are using a printer
that is shared by other computer users (a printer on a local network), make
sure that AppleTalk (in the lower-right corner of the Chooser) is active. If
you are using your own printer (a serial printer connected to your
computer), make sure that AppleTalk is inactive.
m Turn off the computer and printer and check the printer cable connections.
m If none of these suggestions solves the problem, you may need to reinstall
the printer driver that came with your printer. (Refer to the manual that
came with your printer.)
Note: If you have an Apple printer, you need to determine which printer
driver to reinstall—the one that came with your printer or one of the
drivers included on your Macintosh Performa CD: Performa Software.
Depending on when you bought your printer, one of these printer drivers
will be more recent than the other. It is the more recent one you want.
Look at the date of the printer driver that came with your printer. (Usually,
the printer driver comes on a floppy disk with the printer.) To see the date,
insert the floppy disk, double-click its icon to open it, and choose “by
Name” from the View menu. Then look for the same printer driver name
on the Macintosh Performa CD: Performa Software. (Look for it in the Hard
Disk Files folder, in the System Folder files folder, in the Extensions folder.
Then choose “by Name” from the View menu to see the date next to it.)
The drivers must have the same name. If they do, reinstall the printer driver
with the most recent date next to it. If you use the printer driver on the
Macintosh Performa CD: Performa Software, drag the printer driver into the
83 Troubleshooting