Konica Minolta bizhub 601 - Manual (Page 252)

IC-208 14-3
Troubleshooting 14
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations].
Does not print in the Secure Print
mode. On the main system, the password
rules may be enabled. Specify a password according to
the password rules.
Different encryption passphrase
may be specified for the printer driv-
er and the machine. Specify the same encryption pass-
phrase for the machine and the
printer driver.
Jobs in Save in User Box have disap-
peared. The main system may be set to de-
lete the jobs in the user box. Check the settings for the user box
on the main system.
For details, refer to the User’s Guide
[Box Operations].
Cannot print in the User Authentica-
tion (Account Track) mode The user name (department name)
or password is wrong. Confirm the correct user name (de-
partment name) and password.
"Authentication" is not selected in
the printer driver. Select "Authentication" in the printer
driver.
Different encryption passphrase
may be specified for the printer driv-
er and the machine. Specify the same encryption pass-
phrase for the machine and the
printer driver.
Printing with the current user name
(department name) may not be per-
mitted. Check with the administrator to see
if the user name (department name)
is valid.
Cannot print even though "Public Us-
er" is selected for user authentication Printing as a public user may not be
permitted on the main system. Check with the administrator to see
if printing as a public user is permit-
ted.
Symptom Cause Remedy