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2 troubleshooting smart card enrollment, Troubleshooting smart card enrollment, Troubleshooting smart card enrollment 3.2 – HID Crescendo Integration User Manual

Page 34

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Crescendo Integration Guide

47A3-905, A.1

Microsoft Windows Server 2003

Page 34 of 54

© 2008 HID Global Corporation. All rights reserved

December 1, 2008

Troubleshooting smart card enrollment

3.2

There are a number of causes for when a smart card Enrollment fails. The most common errors and their possible

cause are described.

Token is blank / uninitialized

3.2.1

When the token is blank and is not initialized, the following error displays:

Figure 37: Smart Card Certificate Enrollment Station: Unexpected error 0x80100065

Check the status of the token with the Token Management Utility / Token Administration Utility. If the

token is not initialized, you should initialize the token, setting a token label, PIN and PUK.