HID Crescendo Integration - Manual (Page 34)

Crescendo Integration Guide 47A3-905, A.1
Microsoft Windows Server 2003
Page 34 of 54 © 2008 HID Global Corporation. All rights reserved December 1, 2008
Troubleshooting smart card enrollment 3.2
There are a number of causes for when a smart card Enrollment fails. The most common errors and their possible
cause are described.
Token is blank / uninitialized 3.2.1
When the token is blank and is not initialized, the following error displays:
Figure 37: Smart Card Certificate Enrollment Station: Unexpected error 0x80100065
Check the status of the token with the Token Management Utility / Token Administration Utility. If the 
token is not initialized, you should initialize the token, setting a token label, PIN and PUK.