DAVIS WeatherLink for Windows 4.0 - Manual (Page 114)

T R O U B L E S H O O T I N G G U I D E
AutoFax Troubleshooting
105
? After successfully downloading, the data does not appear to be in my database. Where
is it?
The most distinct possibility in this case is that the time and date on your
weather station are incorrect (this can often happen if you have a power out-
age and forget to reset the time and date on the weather station) and therefore
the data was written into the wrong month, day, and/or time. Correctly set
the time and date on your weather station (see “Set Time” on page 23) and all
future data should download correctly.
It is also possible, if you have multiple stations, that you downloaded data
into the wrong station’s database. Make sure the desired station is open before
downloading.
? When viewing data, dashes appear in place of a value for functions other than wind
direction. Why?
If no data was recorded by a sensor (for example, the sensor was discon-
nected) or if bad data was recorded for a sensor (for example, the sensor was
malfunctioning), the software dashes out the entry rather than showing
invalid data. You may use the record editor (see “Edit a Record” on page 61) to
correct these entries.
A U T O F A X T R O U B L E S H O O T I N G
? The software is not finding the fax. Why?
Make sure your modem is configured to use COM port 1, 2, 3, or 4. If not, free
one of those COM ports and reconfigure the modem to use it.
If you have installed a modem using Windows 95's Modem Installation Wiz-
ard and it has automatically assigned it a COM port of 5 or higher, use the
modem's installation disk to configure the modem. Do not run the Modem
Installation Wizard in the control panel; Windows 95 will add the modem by
itself without allowing you to set the COM port.
? What “class” should I use?
If your fax modem does not support Class 1, 2, or 2.0 you will not be able to
use the automatic fax feature. You will need to obtain a fax modem which
does support one of these classes. Consult your fax modem’s documentation
to be sure it supports the necessary classes.
Every modem is different (in terms of timing, fax capability, error checking,
etc.). First try faxing using the Class 2 or 2.0 setting if your modem supports it
(most newer modems do). Modems set to these classes will work better with
the Multiple Page option selected.
Note: Some US Robotics modems with defective Class 2.0 chips will not work when Class 2.0 is
selected. Change the setting to Class 1.
If your fax modem has only Class 1 capability (or if you have a slow PC) try
changing the Windows' communication driver. (Sometimes Windows' com-
munication driver is not fast enough and a single page comes out, but the fax
machine times out and does not send appropriate "end of page" signals to the
computer). See “Changing Windows Communications Driver” on page 106
for instructions.