Boonton 52000 Series USB CW Power Sensor - Manual (Page 54)

5 Troubleshooting
More than one application has been started
It is possible to start multiple instances of the application software.
The first time the application is started it checks the available USB
ports for a recognised sensor. If the application is started again, but
you only have one sensor connected, then the application will report
a “No Sensor Connected” error.
Check your PC Taskbar for any minimised applications.
Unexpected measurements results
If you suspect that you are getting unexpected measurements, then
use the following procedures to correct the potential fault:
• Check the status messages displayed on the right-side of the application
• Your sensor is potentially damaged
• Incorrect offset setting
• Incorrect measurement settings
Check status messages
The status messages on the right-side of the applcaition provide
infroamtion about your measurement settings and any possible limits
errors. Refer to “Error and status messages” on page 42.
Your sensor is potentially damaged
If you suspect that your sensor is damaged, then connect a known
signal source and verify that the sensor is measuring that source
correctly. If this, or any of the other procedures do not correct the
fault then contact your local representative for more information.
Incorrect offset setting
If you have made the wrong measurement offset setting in
the measurement control panel, then you may see incorrect
measurements.
Incorrect measurement settings
Check that you have set all the right settings in the measurement
control panel. Refer to “Using the software” on page 25 for more
information. If you are not sure what settings you have set, select
Measurement > Preset to return the sensor measurement settings to
the factory default settings.