HP Systems Insight Manager - Manual (Page 131)

The contract start and end date is listed for each contract item along with the following information:
• Status The possible values are:
— A: Active
— F: The start date is in the future
— X: Expired
— E: There is no end date
— I: The agreement is informal. This status might mean that the agreement is not finalized.
— B: Delivery blocked
— C: Cancelled
• Service Level The level of service specified in the offer. This includes the amount of time HP
has to react to an issue, the time to resolution for a set of issues, and the type of response HP
will use to react to an issue.
• Deliverables A description of services offered with this contract, for example, onsite support
or parts and materials.
Warranty
• Warranty Type The type of warranty, for example, Base Warranty, Bundled Warranty, or
HP Care Pack.
• Start Date The start date of an active warranty.
• Extension The number of days that this warranty has been extended.
• Wty: HP HW Maintenance Onsite Support The warranty start and end date is listed for each
warranty item along with the following information:
— Status The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not
finalized.
B: Delivery blocked
C: Cancelled
— Service Level The level of service specified in the warranty. This includes the amount of
time HP has to react to an issue, the time to resolution for a set of issues, and the type of
response HP will use to react to an issue.
— Deliverables A description of services offered with this warranty, for example, onsite
support or parts and materials.
• Wty: HP Support for Initial Setup
— Status The possible values are:
A: Active
F: The start date is in the future
X: Expired
E: There is no end date
I: The agreement is informal. This status might mean that the agreement is not
finalized.
Viewing contract and warranty status 131