22 contract and warranty, Viewing contract and warranty information, Collecting contract and warranty data – HP Systems Insight Manager User Manual
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22 Contract and warranty
The Contract and Warranty Status is available when you have a Windows CMS, and the HP Insight
Remote Support Pack is installed. You can view Contract and Warranty status updates for HP
systems that have contract and warranty data collection enabled. Click the Contract and Warranty
Status icon to view the Contract and Warranty Details page for the system.
The following requirements must be met in order to view contract and warranty data in HP SIM:
•
The HP SIM CMS must have connectivity to
.
•
The Remote Support Pack software must be installed and properly configured. The Remote
Support Software Manager is installed on the CMS during the HP SIM installation. After the
HP SIM installation is complete, you must configure the Remote Support Software Manager
to fit your enterprise specifications. Once configured, the Remote Support Software Manager
will download and install the Remote Support tool. The Remote Support tool must be installed,
configured, and registered before you can retrieve contract and warranty data.
•
To collect contract and warranty data for a system, the system's serial number, product ID,
and country code must be present in the system properties. In most cases, the serial number
and product ID are obtained during HP SIM's identification process. You can enter a serial
number and product ID if needed. It is important to specify the correct country code to ensure
accurate information. If HP SIM cannot obtain a country code, it defaults to US. If you have
a support contract, enter an entitlement or obligation identifier and entitlement type if you
want to view contract data.
NOTE:
Collecting Contract and Warranty information is limited to once a day.
Viewing contract and warranty information
You can view contract and warranty information by:
•
Clicking the CW icon in the system table view page.
•
Clicking the Contract and Warranty status link on the system page.
•
Viewing a Warranty-Contract report.
•
Searching for systems with contracts or warranties that expire in a specified number of days.
•
Configuring alerts for systems with expiring contracts or warranties.
•
Viewing the initial and monthly contract and warranty data collection tasks.
•
Viewing the Remote Support Eligible collection, which lists systems the Remote Support
Pack supports if you choose to enable them for support and are entitled to support. If a system
is enabled without proper entitlement, events are submitted to the Remote Support tool, but
they are not monitored and will not trigger a response.
NOTE:
If you receive an incorrect response for a particular HP brand system after clicking the
CW
icon on the system table view page, there might be an entitlement issue with the system. This
is not a Remote Support or an HP SIM issue. Please contact HP support. You must have a valid
serial number, product ID, and any contract or Care Pack numbers that are applicable.
Collecting contract and warranty data
The following tasks are used to collect contract and warranty data:
•
Initial contract and warranty collection.
This task collects contract and warranty data from
newly discovered systems. If the required system properties are not entered for a new system
Viewing contract and warranty information
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