HP Systems Insight Manager - Manual (Page 132)

B: Delivery blocked
C: Cancelled
— Service Level The level of service specified in the warranty. This includes the amount of
time HP has to react to an issue, the time to resolution for a set of issues, and the type of
response HP will use to react to an issue.
— Deliverables A description of services offered with this warranty, for example, onsite
support or parts and materials.
Monitoring contract and warranty status
Contract and warranty status is shown by the following status types:
Table 22-1 Contract and Warranty status
Description Icon Meaning Status Icon
The contract or warranty is expired Major
• Contract information is temporarily
unavailable.
• The contract expires in 30 days.
Minor
The contract expires in 90 days. Warning
The system has a valid contract or
warranty. Normal
No contract information was found. The
system might not have a serial number
or product ID. Unknown
The Do not collect contract and
warranty data for this system
option
is set for the system.
Disabled
132 Contract and warranty