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6 troubleshooting, 7 support and other resources – HP Insight Control User Manual

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Generating a Static Analysis Report.....................................................................................26

Generating an SQL queries list........................................................................................26

Sample Performance Management Static Analysis report.........................................................26

System Summary report...........................................................................................................27

Generating a System Summary Report..................................................................................27

Generating an SQL queries list........................................................................................28

Sample Performance Management System Summary report.....................................................28

System Summary report for a server ................................................................................28
System Summary report for a VMware ESX Host ...............................................................30
System Summary report for a VM Guest...........................................................................31

CSV File Generator report........................................................................................................31

Generating a CSV File Generator Report..............................................................................31

Generating an SQL queries list........................................................................................32

Sample Performance Management CSV file...........................................................................32

Server Availability report.........................................................................................................33

Generating a Server Availability Report................................................................................33

Generating an SQL queries list........................................................................................34

Sample Performance Management Server Availability report...................................................34

Insight Control performance management measurement categories...............................................34

Servers.............................................................................................................................34
Servers with VMware, Hyper-V or VMHost.............................................................................35
VM guest..........................................................................................................................35
Smart Array controllers.......................................................................................................35
Smart Array logical drives...................................................................................................35
SCSI buses attached to Smart Array controllers......................................................................36
Fibre Channel host bus adapters..........................................................................................36
Fibre Channel enclosures....................................................................................................36
SCSI adapters...................................................................................................................36
SCSI buses attached to SCSI adapters..................................................................................36
SCSI drives attached to SCSI adapters..................................................................................37
IDE controllers...................................................................................................................37
Network adapters..............................................................................................................37
Host buses........................................................................................................................37

Overall Performance Management performance.........................................................................37

6 Troubleshooting .......................................................................................39

Overview..............................................................................................................................39
Insight Control performance management installation and uninstallation issues...............................39
HP SIM integration issues.........................................................................................................39
Insight Control performance management licensing and monitoring administration issues.................40
Insight Control performance management component issues.........................................................41
Windows Server 2003/2008 issues.........................................................................................42
Internet Explorer issues............................................................................................................43

7 Support and other resources......................................................................44

Information to collect before contacting HP.................................................................................44
How to contact HP..................................................................................................................44
Registering for software technical support and update service.......................................................44

How to use your software technical support and update service...............................................44
Warranty information.........................................................................................................45

HP authorized resellers............................................................................................................45
Documentation feedback.........................................................................................................45
Related information.................................................................................................................45
Typographic conventions.........................................................................................................45

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