HP Insight Control - Manual (Page 39)

6 Troubleshooting
Overview
This chapter identifies and provides solutions for commonly encountered setup and installation
problems. The following issues are included:
•
Insight Control performance management installation and uninstallation issues
•
Systems Insight Manager integration issues
•
Insight Control performance management licensing and monitoring administration issues
•
Insight Control performance management component issues
•
Insight Control performance management database issues
•
Windows Server 2003/2008 issues
•
Internet Explorer issues
Insight Control performance management installation and uninstallation
issues
The following table describes the solutions to various problems that you might encounter while
installing or uninstalling Performance Management. The table also includes a solution for each
problem encountered.
Table 2 Installation and uninstallation issues
Solution Occurs when Issue
At remote MSSQL installation, ensure
that the database instance that you Systems Insight Manager and
Performance Management are
remotely installed on a system. Incorrect server details retrieved by
Performance Management.
mention is not used by any other
Performance Management application.
HP SIM integration issues
The following table describes issues and solutions that can be associated with HP SIM integration.
Table 3 Systems Insight Manager integration
Solution Occurs when Issue
Refresh the HP Insight Control console
and click the PF column. The refresh interval of the Online
Analysis page, which is based on When the icon in the PF column is
clicked, the overall server performance
sample rates, is different from the status indicated in Online Analysis
refresh interval of the PF column, does not match the server performance
status in the PF column.
which is fixed at 2 minutes. As a
result, the performance status
information does not match.
Add the Performance Management
menu manually. The PMPTools.xml file is not
executed properly during HP SIM and
Performance Management integration. After the Performance Management
installation, the Performance
Management menu might not appear
on the HP SIM console.
To manually add the Performance
Management menu, perform either of
the following procedures:
•
From the command line, enter:
mxtool —a —f ”
installation
path>:\Insight Control
Overview 39