HP Officejet 4314 All-in-One Printer - Manual (Page 94)

I received a message that an unknown error has occurred
Solution Try to continue with the installation. If that does not work, stop and
then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP All-in-One application files from your computer. Make sure to
remove them properly using the uninstall utility provided when you installed the
software that came with the HP All-in-One.
For more information, see
Uninstall and reinstall the software .
Some of the buttons are missing in the HP Solution Center (Windows)
If the essential icons ( Scan Picture , Scan Document , and Send a Fax ) do not
appear, your installation might not be complete.
Solution If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files
from your hard drive. Make sure to remove them properly using the uninstall utility
provided in the HP All-in-One program group. For more information, see
Uninstall
and reinstall the software .
The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) does not start
Solution You can manually start the Fax Setup Wizard (Windows) or Fax
Setup Utility (Mac) to finish setting up the HP All-in-One.
To start the Fax Setup Wizard (Windows)
➔ In the
HP Solution Center , click Settings , point to Fax Settings & Setup ,
and then click Fax Setup Wizard .
To start the Fax Setup Utility (Mac)
1. In the HP Photosmart Studio task bar, click Devices .
The HP Device Manager window appears.
2. In the Devices pop-up menu, choose the HP All-in-One.
3. In the Information and Settings pop-up menu, choose Fax Setup Utility .
The registration screen does not appear (Windows)
Solution You can access the registration (Sign up now) screen from the
Windows taskbar by clicking Start , pointing to Programs or All Programs , HP ,
OfficeJet All-In-One 4300 series , and then clicking Product Registration .
The HP Digital Imaging Monitor does not appear in the system tray (Windows)
Solution If the HP Digital Imaging Monitor does not appear in the system tray
(normally located at the lower-right corner of the desktop), start the HP Solution
Center to check whether or not the essential icons are there.
User Guide 91
Troubleshooting