HP XP20000XP24000 Disk Array - Manual (Page 100)

Error Condition Probable Cause / Recommended Action
Only the Exit button, the Refresh, and
Refresh All commands are effective when
accessing the SVP from the Remote Web
Console.
The SVP might not be ready or perform some write
processes from the other system. Wait for a while, and
then click the Refresh command in the File menu. If the
SVP is not restored even though you have clicked the
Refresh command, click the Refresh All command.
Only the Exit button and the Refresh All
commands are effective when accessing the
SVP from the Remote Web Console.
An error may have occurred in the SVP. Click Refresh All
command in the File menu. If the SVP is not restored even
though you have clicked the Refresh All command, log in
to Remote Web Console again.
Remote Web Console does not start even
though you try to start it many times.
Close all the windows of your web browser and then clear
cache of both Java and web browser.
For JRE 1.4: To clear cache, click Clear on the upper right
of the Cache dialog box of the Java Plug-in Control Panel
(see “ JRE 1.4 ” on page 25).
For JRE 1.5 or JRE 1.6: To clear cache, click Delete the
temporary files on the bottom of the General dialog box
of the Java Control Panel.
For Internet Explorer: To clear cache, click Tools and
Internet Options on the menu bar of Internet Explorer, and
then click the General tab. Click Delete Files in the middle
of the General dialog box.
For Mozilla: To clear cache, click Edit and then Preferences
on the menu bar of Mozilla. In the displayed dialog box,
click Advanced and Cache, and then click Clear Cache.
An error (10,6027) occurs when accessing
the SVP from the Remote Web Console.
Save the Java trace file and log file on the Remote Web
Console, and report to HP technical support. Then restart
the Remote Web Console.
The examples of the log file location are as follows:
for Windows :
- c:\Documents and Settings\logon user
ID\Application
Data\Sun\Java\Deploy-
ment\log\*.trace
- c:\Documents and Settings\logon user
ID\Application
Data\Sun\Java\Deploy-
ment\log\*.log
For UNIX:
- user home direc-
tory\.java\deployment\log\*.trace
- user home direc-
tory\.java\deployment\log\*.log
Abnormal End / No Response
Remote Web Console does not respond.
Exit the Remote Web Console by pressing Ctrl key, Alt key,
Shift key, and D key all at once. If you still cannot exit the
Remote Web Console, restart the Remote Web Console
computer, or terminate the Remote Web Console process
with the following method.
For Windows:
Exit all applications that use Java, and then start the task
manager and terminate javaw.exe and javaws.exe.
For UNIX:
Exit all applications that use Java, and then terminate
javaw and javaws by kill command.
Note: If you exit the Remote Web Console using the
method above after you logged into the Remote Web
Console, wait for an RMI time-out, and then restart the
100 Troubleshooting