HP Insight Foundation Software for ProLiant - Manual (Page 44)

Pre-configuration problems
I am unable to add a certificate to the SMH component when preconfiguring it in the VCRM or HP SIM. I
receive the error Unable to Read the certificate file when I select a certificate using Browse.
Solution: By default, Internet Explorer security settings block some actions.
HP recommends the following actions:
1. Be sure the selected certificate file has at least read access.
2. From the system you are browsing from, add the VCRM system's URL to Internet Explorer's Trusted
Sites
list.
To add the VCRM URL to Internet Explorer's Trusted Sites:
1. From Internet Explorer, click Tools
→Internet Options.
2. Click the Security tab. The Security tab appears.
3. Select the Trusted sites icon.
4. Click Sites.... The Trusted sites dialog box appears.
5. Click Default and be sure the Security level for this zone is set to Low.
6. In the Add this Web site to the zone field, enter https://VCRMSystem:2381 and click Add.
7. Click Close to save your changes and close the Trusted sites dialog box.
8. Click OK to close the Internet Options dialog box.
3. Start preconfiguring the SMH component.
4. When you select the certificate file using Browse, an Internet Explorer warning appears regarding
ActiveX Controls. Click Yes to load the certificate file.
ProLiant Support Pack problems
The ProLiant Support Pack installation terminates due to low disk space.
Solution:
After setting the repository directory with the encryption attribute and restarting the VCRM service, none of
the ProLiant Support Packs are displayed in the VCRM Catalog page. In addition, the Log page indicates
that a component has been deleted from the repository. Why aren't the ProLiant Support Packs displaying?
Solution: This problem is usually caused by a change in security permissions or encryption of the repository
directory. Always check that the repository directory permissions are set so that the VCRM Windows Service
has full access to the repository directory. Additionally, the VCRM does not support the encryption attribute.
If you encrypt the repository directory, the ProLiant Support Packs are not deleted, but they will not display
on the VCRM Catalog page.
HP recommends the following actions:
1. Stop the VCRM service.
2. Double-click My Computer. Windows Explorer appears.
3. Right-click the repository directory and select Properties.
4. Click the General tab.
5. Click Advanced.
6. Deselect Encrypt contents to secure data.
7. Click OK.
8. Click OK again. Your settings are saved.
9. Start the VCRM service. The ProLiant Support Packs are displayed on the Catalog page.
Can I use the software or firmware criteria in HP SIM to tell which version of a Support Pack is installed?
Solution: Generally, ProLiant Support Packs cannot be used for comparison when developing a software
update search. However, if you must compare ProLiant Support Packs, use the following guidelines when
selecting ProLiant Support Packs to compare:
•
The only comparison you can use with a ProLiant Support Pack is Equal To.
•
HP SIM cannot determine whether a ProLiant Support Pack was installed on a system, only whether all
of the components in a ProLiant Support Pack are installed on a system. A targeted system is returned
44 Troubleshooting