HP Insight Foundation Software for ProLiant - Manual (Page 41)

4 Troubleshooting
HP Version Control Repository Manager
Access problems
After updating my Windows XP system with Service Pack 2, I am unable to access the HP Version Control
Repository Manager. What happened?
Solution: The Windows XP Service Pack 2 implements a software firewall that prevents browsers or other
clients from accessing the ports required for access to the VCRM. To resolve this issue, you must configure
the firewall with exceptions to allow access through the ports used by HP SIM, VCA and other VCRMs.
HP recommends the following actions:
1. Select Start
→Settings→Control Panel.
2. Double-click Windows Firewall to configure the firewall settings.
3. Select Exceptions.
4. Click Add Port.
You must enter the product name and the port number.
Add the following exceptions to the firewall protection:
Port Number Product
2301 HP SMH Insecure Port:
2381 HP SMH Secure Port:
Note: For more information regarding HP SIM secure and insecure ports, refer to the HP SIM User Guide,
Troubleshooting, Login Problems section.
5. Click OK to save your settings and close the Add a Port dialog box.
6. Click OK to save your settings and close the Windows Firewall dialog box.
This configuration leaves the default SP2 security enhancements in tact, but will allow traffic over the ports
previously indicated. The secure and insecure ports must be added to enable proper communication from
your browser and other clients that access the VCRM.
Browser problems
When I try to configure a component using the latest ProLiant Support Pack, the component configuration
wizard appears in my Mozilla browser with a screen that has all configuration screens included in one
individual screen. I am unable to save any configuration, and a blank screen appears in the wizard when I
click Save. Why is this happening?
Solution: The component configuration included in ProLiant Support Pack 7.10 and earlier might not succeed
when using the Mozilla browser because there are dependencies contained in the component's configuration
HTML.
To resolve this issue, use Internet Explorer 6.0 SP1 or later, or HP Remote Deployment Utility to configure
components.
The Upload Support Pack task does not work. What is happening?
Solution: The browser settings to download and run ActiveX controls must be enabled for the Upload ProLiant
Support Pack
task to work.
To configure the Microsoft Internet Explorer security settings
1. From the Microsoft Internet Explorer toolbar, click Tools and select Internet Options. The Internet
Options
dialog box appears.
2. Click Custom Level. The Security Settings dialog box appears.
3. Under ActiveX controls and plug-ins, Download signed ActiveX controls, select Enable.
4. Under Run ActiveX controls and plug-ins, select Enable.
HP Version Control Repository Manager 41