HP System Management Homepage-Software User Manual

Page 47

NOTE:

On Linux, the group must be previously created using system tools as groupadd.

When trying to login to HP SMH on a Windows system using an administrative account
defined in the Backup Operators group, the login fails.

Solution: On Windows systems within the pre-defined user groups, only Administrators, Users,
Guests

and Power Users are recognized. Any other groups predefined by Windows, such as

Backup Operators

, are not recognized. The work around is to create a new group and use that

for providing access to HP SMH.

I cannot log in to HP SMH on my server running the Windows operating system.

Solution:

Verify that a valid Windows operating system account has been set up and that the login is
included in the Administrators group or one of the HP SMH operating system groups.

NOTE:

If this password prompt appears, then the operating system Administrator has

set up the user account with the user must change the password at next logon option
selected.

Any login created in the future can be added by the operating system group Administrator
without selecting the user must change the password at next logon option. In addition,
if this option is selected, you can change the password through the operating system before
logging in to HP SMH.

I cannot log in to HP SMH on my Windows XP operating system.

Solution:

•

Go to Programs

→Administrative Tools→Local Security Settings and change the policy

to Network Access: Sharing and security model for local accounts from Guest Only
to Classic Only.

Why doesn't my password work after I upgrade my Web Managed Products?

Solution: HP SMH v2.0 and greater uses operating system accounts whereas previous versions
use three static accounts (administrator, operator, and user). Any operating system account
belonging to the administrators group (root group in Linux) has administrative access to HP
SMH. With this access, you can assign accounts in other operating system account groups to
different levels of access for HP SMH. The HP SMH online help describes this process in detail.
See

“User Groups”

NOTE:

Note that this does not apply to HP-UX.

I created new Windows accounts, using default settings, for use with HP SMH but I cannot
use them to log in.

Solution: By default, new accounts created in Windows operating systems are set to user must
change the password at next logon

. This option must be deselected before the account can be

used to log in to HP SMH.

When I use Internet Explorer 6.0 in Windows and browse through the management server to
a system that was discovered by IP address, I cannot log in to HP SMH. If anonymous access
is enabled, I get through anonymously but the user name is incorrect.

When I use Internet Explorer 6.0 in Windows and browse through the management server to
a device that was discovered by the IP address, the detailed certificate information does not
appear in the text box of the Automatic Import Certificate screen.