HP System Management Homepage-Software - Manual (Page 45)

NOTE: On Linux for Itanium, this behavior is found until version 2.1.7.
Solution: The use of the browser's Back button is not the supported method of navigating within
HP SMH. You can navigate within HP SMH using the breadcrumb links and the navigation
buttons and links presented inside the HP SMH pages.
Clustering Problems
I cannot browse to the HP SMH on my cluster IP address after a cluster fail over has occurred.
Solution: Install HP SMH 2.1.4 or later (which is available in SmartStart 7.5 or later) and modify
the XML file to accommodate the cluster.
HP recommends the following actions:
1. As a precautionary measure, copy the existing smhpd.xml file into a different directory.
2. Manually add the tag:
a.
Open the smhpd.xml in the \hp\hpsmh\conf directory on the boot drive with a text
editor.
b. Add the following line between the and
tags:
1
c. Save the file.
3. Repeat these steps on any system that could be a target of a cluster failover.
4. Restart the HP SMH service on both systems.
Installation Problems
After running setup.exe /r on a Windows system to import certificates, the installation
fails.
Solution: Do not use setup.exe /r to import or copy certificates. Instead, use the Configure
or Repair Agents
tool in HP Systems Insight Manager.
When installing HP SMH, I receive the following error: another instance is running.
Solution: The HP SMH installation attempted to install on a system that had files that were
previously corrupted or the installation was aborted.
To resolve this issue, navigate to the \temp directory on the HP SMH system and delete the
smhlock.tmp
file.
When installing HP SMH, I receive the following errors: error: cannot get exclusive
lock on /var/lib/rpm/Packages error: cannot open Packages index using
db3 - Operation not permitted (1) error: cannot open Packages database
in /var/lib/rpm.
Solution: This error appears when more than one instance of the install is initiated on a Linux
system. Only one HP SMH installation can run at a time.
IP Address Problems
Is there an easier way to access the local system with my browser without having to find out
its IP address?
Solution: Yes. You can access the local system at https://hostname:2381 or
https://127.0.0.1:2381
. For HP-UX, you can access the local system at
http://hostname:2301 if you keep the default setting of autostart enabled.
Clustering Problems 45