HP Smart Update Manager (User Guide) - Manual (Page 67)

inability to access system resources. For IPv6 networks, host discovery failures can be caused by
the incorrect configuration of the IPv6 network.
Solution: Follow the steps for your environment to correctly configure the IPv6 network.
Troubleshooting HP SUM in IPv6 Windows Server 2003 environment
To validate that the IPv6 network is configured correctly for HP SUM support, you must verify the
following based on your operating system version.
•
Validate that the addresses are site-local. Site-local addresses normally start with "FEC0:".
Global and link-local IPv6 addresses are not supported when the remote target is Windows
Server 2003.
•
Validate that you can ping the remote target server. With computers running Windows, you
can still use the ping command to ping IPv6 addresses:
ping .
•
Ensure you can ping the IPv6 loopback address:
ping ::1
•
Use the DNS hostname instead of IPv6 address to ensure the address is correct.
•
Ensure you have installed the IPv6 protocol. It is not installed by default in Windows Server
2003. Be sure to reboot the server after installing the protocol to ensure addresses are properly
obtained.
•
Verify that you can connect to the admin$ share using the credentials within HP SUM by
issuing the following command at a console prompt:
net use * \\.ipv6-literal.net\admin$ /user:
net use * \\fec0::2.ipv6-literal.net\admin$ /user:administrator
You might need to provide the password if you are using a user name that is not the same as
you used to log in to the local system. All network shares require the use of the .ipv6-literal.net
name string to be properly configured by Windows.
NOTE: You do not need to use the .ipv6-literal.net suffix when entering IPv6 address into
the HP SUM user interface or when passing IPv6 address using command line parameters to
HP SUM.
After you validate that you can access the admin$ share on the remote target server, HP SUM
works unless other network or hardware issues exist.
•
Ensure you have made the registry change on remote target servers. For more information,
see
“Configuring IPv6 for Windows Server 2003” (page 57) .
•
Move back to an IPv4 network address to ensure HP SUM properly finds the remote target
server without any issues.
You can always copy HP SUM to the target servers and execute using the local installation method.
Troubleshooting HP SUM in IPv6 Windows Server 2008 environment
To validate that the IPv6 network is configured correctly for HP SUM support, you must verify the
following based on your operating system version.
•
Validate that you can ping the remote target server. With computers running Windows, you
can still use the ping command to ping IPv6 addresses:
ping
•
Ensure you can ping the IPv6 loopback address:
ping ::1
IPv6 network issues 67