HP Smart Update Manager (User Guide) - Manual (Page 64)

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The Symantec Endpoint Protection product blocks HP SUM ability to communicate with remote
targets if the Network Threat Analysis feature is enabled. Disable this feature while HP SUM
is in use on the workstation.
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Examine the trace directories for connection problems. For more information, see “Collecting
trace directories” (page 61) .
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Ensure the server has a valid serial number.
HP SUM stalls during discovery
Solution: If the system is connected to external storage, try disconnecting the external storage.
If discovering a VMware ESXi 5 server, make sure you have installed the CIM providers from HP.
You may download this within the "Offline Bundle Utilities" on VMware ESXi 5 server downloads
from the HP support website at
http://www.hp.com/support , or they come already bundled in
the HP custom ESXi image
The Unable to Access Host message appears
Solution: Reconfigure the firewall settings on the host to recover Linux remote functionality.
Configuring firewall settings
By default, the target firewall is enabled in Linux.
To enable remote Linux functionality, the target and host firewall must be disabled or reconfigured
to allow IP traffic through the ports needed by HP SUM to deploy firmware. For more information
about ports, see
“Network ports used by HP SUM” (page 59) .
A Microsoft Windows Security Alert appears
Solution: Reconfigure the Windows firewall settings.
Configuring Windows firewall settings
The Windows Security Alert dialog box appears when a program is blocked from accepting
connections from the Internet or a network.
To set the rules for the Windows Firewall and Security Policy, click Unblock, and then set your
firewall settings to the following:
64 Troubleshooting