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6 support and other resources – HP Smart Update Manager (User Guide) User Manual

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Automatic reboot does not occur when using the user-specified reboot message with a Japanese
character set on Windows...................................................................................................69
HP SUM stalls when run in a directory path that contains multi-bye characters............................69
Microsoft Windows displays a Found new hardware message.................................................69
Non-matching systems error reported when building source Linux RPMs or installing Linux RPMs
built from source................................................................................................................69
Linux component version discrepancy for source RPMs............................................................69
No components found in the selected repositories message appears.........................................70
HP SUM prevents an upgrade of Virtual Connect firmware if the VC health is invalid or bad health
state.................................................................................................................................70
HP ProLiant G6 Server ROM downgrade from 2010.03.30 or later to 2010.03.01 or earlier
with HP SUM is not supported.............................................................................................70
For HP ProLiant G2, G5, and G6 servers, after upgrading to the May 2011 (or later) revision of
the system ROM, perform special steps if downgrading the system ROM to revisions earlier than
May 2011 is required.........................................................................................................70

6 Support and other resources......................................................................71

Information to collect before contacting HP.................................................................................71
How to contact HP..................................................................................................................71
Subscription service................................................................................................................71
Related information.................................................................................................................72
Typographic conventions.........................................................................................................73
HP Insight Remote Support software..........................................................................................73

7 Documentation feedback...........................................................................75
Acronyms and abbreviations.........................................................................76
Index.........................................................................................................77

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