HP Smart Update Manager (User Guide) - Manual (Page 70)

Troubleshooting 70
Troubleshooting HP Smart Update Manager in IPv6
networks
If HP Smart Update Manager cannot connect to the remote server, you might receive a Discovery Failed
error. Discovery failures can be caused by third-party storage, failure to access the remote target server, and
an inability to access system resources. For IPv6 networks, host discovery failures can be caused by the
incorrect configuration of the IPv6 network.
Troubleshooting HP Smart Update Manager in IPv6 Windows
Server 2003 environment
To validate that the IPv6 network is configured correctly for HP Smart Update Manager support, you must
verify the following based on your operating system version.
• Validate that the addresses are site-local. Site-local addresses normally start with "FEC0:". Global and
link-local IPv6 addresses are not supported when the remote target is Windows Server® 2003.
• Validate that you can ping the remote target server. With Windows® operating systems, you can still
use the ping command to ping IPv6 addresses: ping .
• Ensure you can ping the IPv6 loopback address: ping ::1.
• Use the DNS hostname instead of IPv6 address to ensure the address is correct.
• Ensure you have installed the IPv6 protocol. It is not installed by default in Windows Server® 2003. Be
sure to reboot the server after installing the protocol to ensure addresses are properly obtained.
• Verify that you can connect to the admin$ share using the credentials within HP Smart Update Manager
by issuing the following command at a console prompt:
net use * \\.ipv6-literal.net\admin$ /user:
net use * \\fec0::2.ipv6-literal.net\admin$ /user:administrator
You might need to provide the password if you are using a user name that is not the same as you
used to log in to the local system. All network shares require the use of the .ipv6-literal.net name
string to be properly configured by Windows®.
NOTE: You do not need to use the .ipv6-literal.net suffix when entering IPv6 address into the HP
Smart Update Manager user interface or when passing IPv6 address using command line
parameters to HP Smart Update Manager.
After you validate that you can access the admin$ share on the remote target server, HP Smart
Update Manager works unless other network or hardware issues exist.
• Ensure you have made the registry change on remote target servers as mentioned in the HP Smart
Update Manager Usage in a Windows Server® 2003 IPv6 environment.
• Move back to an IPv4 network address to ensure HP Smart Update Manager properly finds the remote
target server without any issues.
You can always copy HP Smart Update Manager to the target servers and execute using the local installation
method.