HP Smart Update Manager (User Guide) - Manual (Page 69)

Troubleshooting 69
Recovering from operating system limitations when
using a Japanese character set
Displaying the user-specified reboot message using a Japanese
character set when running on a Linux operating system
You might specify a message to appear before the system shuts down during a reboot operation. When
using a Japanese character set and running on a Japanese version of a Linux operating system, the message
does not appear properly.
Rebooting with the user-specified reboot message using a
Japanese character set when running on a Windows operating
system
You might specify a message to appear before the system shuts down during a reboot operation. When
using a Japanese character set and running on a Japanese version of a Windows® operating system, the
message causes the reboot not to occur automatically.
For a successful reboot, you must click Exit. When the message is entered using CLI, the reboot message
looks corrupted since the Japanese character set is not supported in CLI.
Running in a directory path containing multi-byte
characters
HP SUM hangs when it is run in a directory path that contains multi-bye character.
Do not run HP Smart Update Manager in directories containing multi-byte characters in the path name.
Recovering a lost HP Smart Update Manager
connection
HP Smart Update Firmware DVD mounted using iLO virtual media
When either iLO and NIC firmware are updated, the HP SUM connection is lost and cannot install
components.
Booting the Firmware DVD from iLO virtual media is only supported in Offline Automatic Firmware Update
mode. Users attempting to boot in this manner might experience issues from connection timeouts, difficulties
updating iLO firmware, and mouse syncing issues. If an access error exists, HP SUM cancels the installation.