Brother MFC 9970CDW - Manual (Page 128)

Troubleshooting
123
10
I want to know the
necessary port number for
the security software
settings. wired/
wireless The following port numbers are used for Brother network features:
 Network scanning i Port number 54925 / Protocol UDP
 PC-FAX RX i Port number 54926 / Protocol UDP
 Network scanning/printing, PC-FAX RX, Remote Setup
i
Port number 137 / Protocol UDP
 BRAdmin Light i Port number 161 / Protocol UDP
For details on how to open the port, see the instructions of the security
software or ask the manufacturer.
I want to check my network devices are working properly.
Question Interface Solution
Is your Brother machine,
access point/router or
network hub turned on? wired/
wireless Make sure you have confirmed all instructions in First check the following:
on page 118.
Where can I find Brother
machine's network settings,
such as IP address? wired/
wireless Print the Network Configuration List. See Printing the Network Configuration
List on page 52.
How can I check the link
status of Brother machine? wired/
wireless Print the Network Configuration List and check that Ethernet Link Status or
Wireless Link Status is Link OK.
If the Link Status shows Link DOWN or Failed To Associate, start over
again from the First check the following: on page 118.
Can you “ping” Brother
machine from your
computer? wired/
wireless Ping the Brother machine from your computer using the IP address or the
node name.
 Successful i Your Brother machine is working correctly and connected
to the same network as your computer.
 Unsuccessful i Your Brother machine is not connected to the same
network as your computer.
(Windows
®
)
Ask the network administrator and use the Network Connection Repair
Tool to fix the IP address and the subnet mask automatically. For the
detail of the Network Connection Repair Tool, see (Windows
® ) Confirm
the IP address and the Subnet Mask using the Network Connection
Repair Tool. in Is your Brother machine assigned with an available IP
address? on page 120.
(Macintosh)
Confirm the IP address and the Subnet Mask are set correctly. See
Confirm the IP address and the Subnet Mask in Is your Brother machine
assigned with an available IP address? on page 120.
Is the Brother machine
connecting to the wireless
network? wireless Print the WLAN report for confirm the state of the wireless connection. (For
how to print, see Printing the WLAN report (For MFC-9560CDW and
MFC-9970CDW) on page 53. If there is an error code on the printed
WLAN report see Troubleshooting in the Quick Setup Guide.
I'm using security software. (continued)
Question Interface Solution