ZOLL AED Pro Rev J - Manual (Page 17)

Equipment
9650-0350-01 Rev. J ZOLL AED Pro Operator’s Guide xv
Contacting Technical Service
The AED Pro unit is calibrated at the factory, and does not require periodic recalibration or
adjustment. If a unit requires service, contact the ZOLL Technical Service Department.
Telephone: 1-800-348-9011 (within the U.S.A. only)
1-978-421-9655
Fax: 1-978-421-0010
When requesting service, please provide the following information to the service
representative:
• Unit serial number
• Description of the problem
• Department using the equipment and name of the person to contact
• Purchase order to allow tracking of loan equipment
• Purchase order for a unit with an expired warranty
Returning a unit for service
Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
Remove the battery pack from the unit. Pack the unit with its cables in the original containers
(if available) or equivalent packaging. Be sure the assigned service request number appears on
each package.
s
For customers Return the unit to
In the U.S.A.
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Department (SR number)
Telephone: 1-800-348-9011
In Canada
ZOLL Medical Canada Inc.
1750 Sismet Road, Unit #1
Mississauga, Ontario L4W 1R6
Attention: Technical Service Department (SR number)
Telephone: 1-866-442-1011
In other locations
The nearest authorized ZOLL Medical Corporation representative.
To locate an authorized service center, contact the International Sales
Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Telephone: 1-978-421-9655