Multichannel Systems MEA Manual - Manual (Page 57)

Troubleshooting
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9 Troubleshooting
9.1 About Troubleshooting
The following hints are provided to solve special problems that have been reported by users. Most problems
occur seldom and only under specific circumstances. Please check the mentioned possible causes carefully
when you have any trouble with the product. In most cases, it is only a minor problem that can be easily
avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad to help you.
Please inform your local retailer as well if other problems that are not mentioned in this documentation
occur, even if you have solved the problem on your own. This helps other users, and it helps Multi Channel
Systems to optimize the instrument and the documentation.
Please pay attention to the safety and service information (chapter “Important Information and
Instructions”). Multi Channel Systems has put all effort into making the product fully stable and reliable,
but like all high-performance products, it has to be handled with care.
9.2 Technical Support
Please read the Troubleshooting part of the user manual first. Most problems are caused by minor handling
errors. Contact your local retailer immediately if the cause of trouble remains unclear. Please understand
that information on your hardware and software configuration is necessary
to analyze and finally solve the problem you encounter.
Please keep information on the following at hand
 Description of the error (the error message text or any other useful information) and of the context in which
the error occurred. Try to remember all steps you had performed immediately before the error occurred.
The more information on the actual situation you can provide, the easier it is to track the problem.
 The serial number of the MEA. You will find it on the MEA case.
 The amplifier type and serial number. You will find it on the device.
 The operating system and service pack number on the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of the connected
computer. This information is especially important if you have modified the computer or installed new hard-
or software recently.
 The version of the recording software. On the “Help” menu, click “About” to display the software version.