Clear-Com Tempest900 User Manual

Page 93

Tempest®900 2-Channel Wireless Intercom System

REPAIR POLICY

a) Repair Authorizations: All products sent to Clear-Com or a Clear-Com Authorized Service Partner for repair must be

identified by a Repair Authorization (RA) number.

b) The Customer will be provided with an RA number upon contacting Clear-Com Customer Services as instructed below.

c) The RA number must be obtained from Clear-Com via phone or email prior to returning product to the Service

Center. Product received by the Service Center without a proper RA number is subject to return to the Customer at the

Customer’s expense.

d) Return for Repair

i) Customers are required to ship equipment at their own cost (including transportation, packing, transit, insurance,

taxes and duties) to Clear-Com’s designated location for repair.

1) Clear-Com will pay for the equipment to be returned to the Customer when it is repaired under warranty.

2) Shipping from Clear-Com is normal ground delivery or international economy.

3) Requests for expedited shipping (E.g. “Next-Day Air”), customs duties, and insurance are the responsibility of the

Customer.

ii) Clear-Com does not provide temporary replacement equipment (“loaner”) during the period the product is at the

factory for repair. Customers should consider a potential prolonged outage during the repair cycle, and if required

for continuous operations purchase minimum spare equipment required or purchase an AWR Warranty Extension.

iii) No individual parts or subassemblies will be provided under warranty, and warranty repairs will be completed only

by Clear-Com or its Authorized Service Partners.