Clear-Com Tempest900 - Manual (Page 89)

83 Tempest®900 2-Channel Wireless Intercom System
Limited Warranty
This document details the Clear-Com Standard Limited Warranty for all new products for sale within all regions with the excep-
tion of Military, Aerospace, and Government (MAG).
EXCEPT AS SET FORTH HEREIN (“LIMITED WARRANTY”), CLEAR-COM MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED
OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD
PARTY RIGHTS, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
I. Standard Limited Warranty. Clear-Com warrants its products, including supplied accessories, against defects in material
or workmanship for the time periods as set forth below provided it was purchased from an authorized Clear-Com dealer or
distributor.
a) Pursuant to this Limited Warranty, Clear-Com will, at its option:
i) repair the product using new or refurbished parts, or;
ii) replace the product with a new or refurbished product.
b) Remedies: In the event of a defect, the rights detailed in 1 (a) are your exclusive remedies. For purposes of this Limited
Warranty, “refurbished” means a product or part that has been returned to its original specifications.
c) Standard Warranty Period (by Product):
i) All Clear-Com brand systems and products, including belt packs, have a Limited Warranty of two years, with the
exception of;
1) Cables, accessories, components & consumable items have a Limited Warranty of 90 days.
2) Any Clear-Com product that has been classified as obsolete at the time of sale has a Limited Warranty of 90 days
from sales and will be replaced with the same product or a sales credit will be issued, at the sole discretion of
Clear-Com.
3) Headsets, handsets, microphones, and associated spare parts, as well as UHF wireless IFB products, have a
Limited Warranty of one year.
4) UHF WBS Analog wireless intercom systems have a Limited Warranty of three years.
5) All software products, including Concert (Client and Server), ECS, Production Maestro and Logic Maestro are
warranted for one year and shall substantially conform to published specifications. The media on which the
Software is furnished is warranted to be free of defects in material and workmanship (under normal use) for a
period of one year.
6) Any Clear-Com products that are listed within the last time buy period have the same Limited Warranty for their
type 1.i 1 - 1.i.5 as above.
d) Any Clear-Com product that is repaired or supplied as a replacement under the terms of this Limited Warranty shall
inherit the remaining warranty period from the original product.
e) Standard Warranty Period Start Date
i) Dealer / Distributor Sales: In view of Dealer or Distributor stocking practices, the Standard Warranty Period for
products sold through Dealers or Distributors will commence from the Clear-Com invoice date and will include an
automatic extension of three months. Any valid warranty claim within the Standard Warranty Period as determined
by the Clear-Com invoice date will be covered without further supporting evidence. All warranty claims after this
date must be supported by the Customer’s proof of purchase that demonstrates the product is still within the
Standard Warranty Period (as detailed in Section 1.c.i above, plus the automatic three month extension) from their
purchase date.
ii) Direct Sales: The Standard Warranty Period will commence from the date the product was shipped from Clear-Com
to the Customer. The Standard Warranty Period start date for contracts that include commissioning will be the date
of the Site Acceptance Test (SAT) or one month from conclusion of the commissioning project, whichever is earlier.