Clear-Com Tempest900 - Manual (Page 92)

86 Tempest®900 2-Channel Wireless Intercom System
f) Support for Direct Sales
i) Customers may utilize the Customer Service Centers once a system has been installed and commissioned by
Clear-Com Systems and Applications Engineers, or in the case of project installations, once the Project Team has
completed the hand-over to the Support Centers.
RETURN MATERIAL AUTHORIZATION POLICY
a) Authorizations: All products returned to Clear-Com or a Clear-Com Authorized Service Partner must be identified by a
Return Material Authorization (RMA) number.
b) The Customer will be provided with an RMA number upon contacting Clear-Com Sales Support as instructed below.
c) The RMA number must be obtained from Clear-Com via phone or email prior to returning product to the Service
Center. Product received by the Service Center without a proper RMA number is subject to return to the Customer at the
Customer’s expense.
d) Damaged equipment will be repaired at the Customer’s expense.
e) Returns are subject to a 15% restocking fee.
f) Advance Warranty Replacements (AWRs);
i) During the first 30 days of the Standard Warranty Period: Once the equipment fault has been verified by Clear-Com
or its authorized representative, Clear-Com will ship a new replacement product. The Customer will be provided
with an RMA number and be required to return the faulty equipment within 14 days of receipt of the replacement
or will be invoiced for the list price of a new product.
ii) During days 31-90 of the Standard Warranty Period: Once the equipment fault has been verified by Clear-Com or its
authorized representative, Clear-Com will ship a like-new, fully refurbished replacement product. The Customer will
be provided with an RMA number and be required to return the faulty equipment within 14 days of receipt of the
replacement or will be invoiced for the list price of a new product.
iii) To obtain an RMA number or request an AWR:
1) North and South America, Asia-Pacific, and US Military:
Hours: 0800 - 1700 Pacific Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: [email protected]
2) Europe, the Middle East and Africa:
Hours: 0800 - 1700 GMT + 1
Days: Monday - Friday
Tel: + 44 1223 815000
Email: [email protected]
iv) Note: AWRs are not available for UHF WBS Analog wireless intercom systems. UHF WBS Analog wireless intercom
systems out-of-box failures must be returned to Clear-Com for repair.
v) Note: Out-of-box failures returned after 90 days will be repaired and not replaced unless approved by Clear-Com
Management.
vi) Note: AWRs are not available after 90 days of receipt of product unless an AWR Warranty Extension is purchased at
the time of product purchase.
vii) Note: Shipping charges, including duties, taxes, and insurance (optional), to Clear-Com’sfactory are the responsibility
of the Customer.
viii) Note: Shipping AWRs from Clear-Com is at Clear-Com’s expense (normal ground or international economy delivery).
Requests for expedited shipping (E.g. “Next-Day Air”),customs duties, and insurance are the responsibility of the
Customer.