Brooks Instrument XacTorr CMX160 - Manual (Page 40)

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8.0 SERVICE AND RETURN
8.1 SERVICE INSTRUCTIONS
Contact the nearest Brooks Technical Support office prior to returning any CMX.
In response to your call, a qualified Technical Support Engineer will assist in
diagnosing the CMX.
When contacting the Technical Support Group, please have available:
• the serial number on the CMX case,
• the gas(es) to which the CMX has been exposed, and
• a description of the process system on which the CMX is installed.
If the Technical Support Engineer determines that the Brooks CMX requires
servicing, you will be instructed to return the CMX to a specified Brooks Service
Center; in addition you will be given a Global Customer Care (GCC) number.
The GCC number will allow you to track the progress of your return until a
resolution is achieved.
• If you do not send all of the requested information, our response to your
service request may be delayed.
• If you do not send the Contamination Disclosure Form, your service request
may be delayed or rejected.
8.2 RETURN INSTRUCTIONS
If it is necessary to return the Brooks CMX, please provide:
A disclosure of all chemicals exposed to the equipment enables us to protect our
personnel and environment and to determine if special handling is required to
process your repair. Therefore, a Contamination Disclosure Form must be
completed (Figure 26, Contamination Disclosure Form (Example), on Page 35).
Please place a copy of the completed Contamination Disclosure Form on the
exterior of the shipping container and include the original along side the product
being returned.
• Omission of pertinent information may result in a delay in processing your
order.
• Omission of the Contamination Disclosure Form may result in either a delay
or rejection of you service request.
If Brooks can be of assistance in any way, please contact Brooks Technical
Support.
DANGER
In order to protect our technical
support staff, we MUST know all
of the chemicals to which the
Brooks CMX you are returning
has been exposed. This
information will help us
determine if special handling is
required to process your repair.
As a result, you MUST complete
and submit a Contamination
Disclosure Form when you
return your Brooks CMX for
service. NOTE: a copy of this
form is provided in this manual.
Place a copy of the completed
Contamination Disclosure Form
on the outside of the shipping
container and place the original
inside the shipping container on
TOP of the Brooks CMX you are
returning.
8.0
_SERVICE AND RETURN