dbx PMC16 - Manual (Page 4)

Support/Service contact
If you require technical support, contact dbx Technical Support. Be prepared to accurately describe
the problem. Know the serial number of your device–this is printed on a sticker attached to the
chassis. If you have not already taken the time to fill out your warranty registration card and send it
in, please do so now. You may also register online at www.dbxpro.com.
Before you return a product to the factory for service, we recommend you refer to the manual. Make
sure you have correctly followed installation steps and operation procedures. For further technical
assistance or service, please contact our Technical Support Department at (801) 568-7660 or visit
www.dbxpro.com. If you need to return a product to the factory for service, YOU MUST FIRST
CONTACT TECHNICAL SUPPORT TO OBTAIN A RETURN AUTHORIZATION NUMBER.
NO RETURNED PRODUCTS WILL BE ACCEPTED AT THE FACTORY WITHOUT A RETURN AUTHORIZATION
NUMBER.
Please refer to the Warranty information on the following page, which extends to the first end-user.
After expiration of the warranty, a reasonable charge will be made for parts, labor, and packing if you
choose to use the factory service facility. In all cases, you are responsible for transportation charges
to the factory. dbx will pay return shipping if the unit is still under warranty.
Use the original packing material if it is available. Mark the package with the name of the shipper
and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship
prepaid, NOT COLLECT. DO NOT SHIP PARCEL POST.