Reporting problems, 7 reporting problems – B&B Electronics I-7060 - Quick Start Guide User Manual
Page 56
Getting Started
for I-7000 Series Modules
Date: Jan-08, 2002 Version 1.02 page: 56
7 Reporting Problems
Technical support is available at no charge. The best way to report
problems is sending e-mail to
on the Internet.
When reporting problems, please include the following information:
1) Is the problem reproducible? If so, how?
2) What operation system is being used? For example, DOS, Windows 3.1, Windows
95/98/ME, Windows NT 4.0 and Windows 2000/XP, etc.
3) Which ICPDAS product are you using? Please see the product manual for the product
number. For example: I-7012, I-7017, I-7060, I-8410 and I-87056, etc.
4) If a dialog box with an error message was displayed, please include the full text of the
dialog box, including the text in the title bar.
5) If the problem involves other programs or hardware devices, what devices and/or
version of the other program are you using?
6) Other comments related to this problem or any suggestions will be welcomed.
After we have received your comments, our engineers will take about two
business days to test for your problem, and will reply on the results as soon
as possible. Please verify that you have received our comments… and please
keep in touch with us.
E-mail: