AASTRA 7446ip (5446ip) for MD Evolution User Guide EN - Manual (Page 86)

Dialog 5446 IP Premium
13.5 Secondary Attendant Services
Besides the services that are accessible or that may be assigned to a Dialog
5446 extension, additional services are also available for the system’s
attendants.
Within this context, the following services are offered:
• General calls acceptance: This service enables attendants to control
their active or inactive status for processing a system’s general calls, in
relation to their shifts.
• Door phone service: Your facility may be equipped with a door phone;
calls from this extension are usually processed by the attendants.
• Call pick-up for general ringing calls: Your facility may be equipped with
a common bell that receives general calls when the attendants’ lines are
congested, or when they are absent.
According to the specific rights assigned to your extension, you may also have
access to these attendant-based services.
Attendants also have access to the following services:
• Call offer or intrusion: This service allows attendants to interrupt an
ongoing call to present an urgent call.
• Do not disturb override service: Similarly, this service allows the
attendant to override the “Do not disturb” status to present an urgent call.
• Complete third party call forward service: This service allows attendants
to program any type of call forward for a user’s account, without restrictions.
13.6 General Call Acceptance
The general call acceptance service is usually used by your facility’s attendants
who are in charge of processing your system’s general calls - most often the
external calls received on your facility’s general phone number, or external calls
redirected when the internal users do not answer or are busy.
Similar to the standby status that is available when you belong to hunt groups,
the general calls acceptance service enables attendants to control their active
or inactive status for processing a system’s general calls, in relation to their
vacation periods.
According to the rights assigned to your extension, you may also have access
to the general calls acceptance service. This is generally the case. When
necessary, this allows you to assist the attendants by answering calls when
their lines are congested or when they are temporarily absent.
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