Troubleshooting checklists – Zebra Technologies Z SERIES 79695L-002 User Manual
Page 114

Troubleshooting
Troubleshooting Checklists
114
79695L-002 Rev. A
Z Series
®
/RZ™ Series User Guide
6/6/08
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
Are noncontinuous labels being treated as continuous labels? If yes, see
and Ribbon Sensor Sensitivity on page 83
.
Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see
Media and Ribbon Sensor Sensitivity on page 83
.
Are you experiencing problems with print quality? If yes, see
Are you experiencing communications problems? If yes, see
.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in
.
Are you using a label that is narrower than the maximum print width? See
.
Review the label- and ribbon-loading illustrations in
Does the printhead need to be adjusted? See
Adjust Printhead Pressure on page 61
for
more information.
Do the sensors need to be calibrated? See
Calibrate Media and Ribbon Sensor Sensitivity
for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in
Printer Diagnostics on page 131
. Use the
results to help identify the problem.
If you are still having problems, see
for customer support
information.