Xerox XK25C - Manual (Page 76)

Troubleshooting 61
Printer Problems
Symptom Cause and Solution
The printer does not
print. 3 The USB or parallel cable is not
connected properly.
3 The USB or parallel cable is defective.
Swap the cable with one known to work.
If necessary, replace the cable.
3 If using a parallel cable, ensure that it is
compliant with the IEEE 1284 standard.
3 The printer port is configured incorrectly.
Check Printer Setting in Windows to
make certain that the print job is being
sent to the correct port (for example,
LPT1).
3 A paper jam has occurred. See Section
6
Troubleshooting/Clearing Jams .
3 The printer may be configured incorrectly
within the PC application. Check the
application to verify that all print settings
are correct.
3 3 The printer driver may be
incorrectly installed. Remove the
existing printer driver, and re-install the
printer driver. See Section 1
Getting
Started/Uninstalling Software . Try
printing a test page.
The paper does not feed
into the printer. 3 Paper has not been loaded properly.
Remove and re-insert the paper
correctly. See Section 1
Getting
Started/Loading Paper .
3 There is too much paper in the Automatic
Paper Feeder. Remove some paper.
ª