Tektronix Phaser 350 User Manual

Page 204

Troubleshooting

6-22

Phaser 350 Color Printer

Windows users (general)

■

Check to make sure that you have configured the communications
ports and the Handshake option correctly. Refer to “Printing Help
Pages from the front panel” on page 2-29 for information on
printing a configuration page.

■

Make sure that you are using the correct cables for your computer
and printer. See “Interface cables and adapters” on page 8-3 for
cable information.

Windows 3.1 users

■

Make sure that your printer is connected to the port you selected
in the driver’s Printers/Connect dialog box.

■

Check the Options dialog box to make sure Printer, not
Encapsulated PostScript File

, is selected in the driver’s

Print To

box.

■

If the error message

Windows Header has not been downloaded to the

printer

appears on your computer screen, click the Job Control tab

and click one of the options for PostScript Header. Refer to “Using
the Adobe PostScript driver for Windows 3.1” on page 3-9 for
details on the Job Control tab.

Windows 95 users

■

Make sure that your printer is connected to the port you selected
in the driver’s Details tab.

■

Make sure that the correct port is selected in the driver’s
Details

tab.

■

If the error message

Windows Header has not been downloaded to the

printer

appears on your computer screen, click the PostScript tab