Nortel Networks NN46110-602 - Manual (Page 101)

Chapter 4 Troubleshooting 101
Nortel VPN Router Troubleshooting
Action:
To ensure that the most current data is loaded:
1 Close the current policy, if opened. Saving is not permitted until this error is
remedied.
2 From the policy selection window, select All from the Refresh menu.
System files were not loaded properly
Description: This error occurred because the files necessary to load the Stateful
Firewall Manager were either not downloaded from the VPN Router properly or
were not initialized properly.
Action:
If this error is encountered:
1 Close the Stateful Firewall Manager.
2 Close all instances of the browser used to load the Stateful Firewall Manager.
3 Restart the browser and navigate to the System
> Firewall window.
4 Reload the Stateful Firewall Manager.
If the error continues to occur or if the Stateful Firewall Manager is accessed
through a user tunnel:
1 Open the Java Plug-in Properties.
2 On Windows systems, select Start
> Settings > Control Panel > Java
Plug-in. For all other systems, see the Java Plug-in documentation.
3 Deselect Cache JARs in Memory.
4 Click Apply and close the Java Plug-in Properties window.
5 Close the Stateful Firewall Manager.
6 Close all instances of the browser used to load the Stateful Firewall Manager.
7 Restart the browser and navigate to the System
> Firewall window.
8 Reload the Stateful Firewall Manager.