Nortel Networks NN46110-602 User Manual
Page 100
100 Chapter 4 Troubleshooting
NN46110-602
Authorization failed. Please try again.
Description: This error occurs when the wrong authentication credentials are
entered. The user is re-prompted for credentials until they are either correct or the
user clicks Cancel.
Action: No action required.
Unable to communicate with the VPN Router
Description: The Stateful Firewall Manager cannot establish a connection to the
VPN Router. This is caused by a network error, or the VPN Router is not
responding to requests.
Action:
1
Close the Stateful Firewall Manager.
2
Close all instances of the browser used to load the Stateful Firewall Manager.
3
Check that the connection to the VPN Router is established.
4
Restart the browser and navigate to the System
> Firewall window.
5
Reload the Stateful Firewall Manager.
The contents of the database may have changed
Description: This error occurred because the LDAP database has changed in such
a way that the current data in the Stateful Firewall Manager may not be valid. This
error is encountered when the following events occur:
•
Internal LDAP server was shut down and restarted.
•
External LDAP server in use is switched to the internal LDAP server.
•
Internal LDAP server in use is switched to an external LDAP server.
•
External LDAP server’s port or IP address changes.